Shipping policies
At Valuna, we aim to deliver style and convenience — right to your doorstep. Below you’ll find everything you need to know about how we ship our products.
🌍 Where We Ship
We currently ship to addresses within the United Kingdom.
Want Valuna products in your region? Let us know at office@valuna.uk — we’re always exploring expansion!
⏱ Processing Times
Orders are processed within 1–3 business days (Monday–Friday).
Once your order is shipped, you’ll receive a confirmation email with tracking details (if available).
Note: Orders placed on weekends or holidays will be processed on the next working day.
📦 Estimated Delivery Time
- Standard UK Shipping: 3–7 business days
- Remote locations may experience longer delivery times.
We always aim to deliver your items as quickly as possible — but please allow for occasional courier delays, especially during holidays or peak periods.
💷 Shipping Costs
- Standard Shipping: £2.95 flat rate (unless otherwise noted)
- Free Shipping: On orders over £40 (automatically applied at checkout)
All shipping fees will be calculated and displayed at checkout before you confirm your order.
📫 Delivery Tracking
Where available, your tracking link will be sent via email once your package is on its way. If tracking is not available, rest assured we’ll still notify you when your order ships.
🧾 Incorrect Addresses
Please double-check your delivery details before completing your order.
We cannot take responsibility for:
- Delays caused by incorrect or incomplete addresses
- Lost packages due to wrong delivery information
If you notice an error after ordering, contact us immediately at office@valuna.uk.
❗ Missed Delivery or Lost Packages
If your package hasn't arrived within 10 business days, please reach out to us. We'll investigate and assist you as best we can.
💬 Questions?
Our customer support team is here for you.
Contact us at office@valuna.uk and we’ll respond within 1 business day.