Frequently Asked Questions

Got questions? We’ve got answers. Below are some of the most common things people ask us. If you still need help, feel free to reach out at office@valuna.uk — we’re always happy to help.

📦 What is your shipping time?

We ship orders within 1–3 business days.
Delivery typically takes 3–7 business days within the UK, depending on your location.

💳 What payment methods do you accept?

We currently accept payments only via PayPal.
It’s safe, quick, and offers full buyer protection.

🔁 Can I return an item?

Yes! You can request a return within 30 days of receiving your item, as long as it’s unused and in its original condition. Just email us at office@valuna.uk with your order number.

💸 When will I get my refund?

Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–10 business days.

🚫 Are there any items that can't be returned?

Yes. Due to hygiene and safety reasons, some items such as used products, personal care items, or anything marked final sale cannot be returned.

📮 Do you ship internationally?

Currently, we only ship within the United Kingdom.
However, we’re looking to expand — feel free to drop us a message if you'd like Valuna products in your country!

🔐 Is my payment secure?

Absolutely. Your payment is securely processed through PayPal, and we never store your card or bank details.

🛍 Do you offer discounts or promotions?

Yes, we occasionally run promotions and offer limited-time discounts. Follow us on Instagram @valuna.uk to stay in the loop!

🧾 Will I receive an invoice or order confirmation?

Yes. As soon as your order is placed, you’ll receive an email confirmation with your order details. If you need a formal invoice, just reach out and we’ll provide it.

💬 How can I contact you?

Easy! Email us at office@valuna.uk or visit our Contact Us page for full details.