Return and Refund Policy

We want you to love your Valuna purchase — but if something’s not quite right, we’re here to make it right. Below you’ll find everything you need to know about returns and refunds.

🕒 30-Day Return Window

If you're not completely satisfied with your order, you may request a return within 30 days of receiving your item.

✅ Eligibility for Returns

To be eligible for a return:

• Your item must be unused, in its original condition, and in the original packaging.
• You’ll need to provide proof of purchase (order number or receipt).
• Items marked as final sale or non-returnable are excluded.

📦 How to Start a Return

To initiate a return, simply email us at office@valuna.uk with:

• Your full name
• Order number
• The reason for return (optional but helpful!)

We’ll respond within 1–2 business days with instructions on how to proceed.

Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund approval status.

• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

🔁 Exchanges

Need a replacement? If your item is defective or damaged, we’ll gladly send you a replacement — just email us with a photo and description, and we’ll take it from there.

📍 Damaged or Wrong Items

If your order arrives damaged, defective, or not what you ordered, please contact us within 7 days of delivery. Include a photo of the issue and we’ll make it right ASAP.

❗ Non-Returnable Items

Some items cannot be returned for hygiene or safety reasons. This includes:

• Items marked as final sale
• Personal care or sanitary items (e.g. bathroom accessories)
• Opened or used items

If you're unsure whether your product qualifies, just ask!

💬 Questions?

We’re here to help!
Email us anytime at office@valuna.uk and we’ll do our best to assist.